Delivery & Shipping

Delivery & Shipping

Our designs are produced in small quantities. Please allow time for us to prepare your order before courier travel begins. Dispatch windows below are estimated business days, excluding weekends and public holidays.

Preparation / dispatch time

  • In stock: 2–3 business days
  • Made to order: 4–5 business days
  • Sale/older stock: 5–7 business days
  • Pre-orders: 7–14 business days

Courier transit is additional and begins after dispatch. A combined order can follow the lead time of its longest-preparation item.

South African delivery methods

  • The Courier Guy, door to door — R180 at checkout: standard road delivery to main centres is typically 2–3 working days after dispatch. Regional and outlying areas may take 3–5 working days or longer.
  • PostNet to PostNet, counter collection — R125 at checkout: collect at the receiving branch. The estimated delivery time shown at checkout is after dispatch and depends on the route and branch.
  • PEP PAXI Economy — R59.95: collect at your selected PEP/PAXI point, with an estimated 7–9 business days in transit after dispatch (standard bag).
  • PEP PAXI Speed — R109.95: collect at your selected PEP/PAXI point, with an estimated 3–5 business days in transit after dispatch (standard bag).

Choose your PEP / PAXI branch and collection code

PEP PAXI customers must choose a PAXI collection point, then provide the unique code and branch name for the order. Find your PEP point code and save it to your cart before checkout. The official locator lists participating branches nationwide. If you already checked out without a code, WhatsApp your order number, branch and code to 060 286 5218. Parcels cannot be correctly addressed to PAXI without a destination point.

PAXI rates above apply to standard bags (approximately 45 × 37 cm, up to 5 kg). Larger or heavier orders may need a different service and price; our team will contact you before dispatch if that happens. Collection is from the selected PAXI point, not your home. Transit estimates exclude our preparation times.

🇿🇼 Zimbabwe — Tracked Door-to-Door Delivery

Zimbabwe shipping is available at checkout for R1,200. Our preferred courier is DHL Express, subject to route and parcel availability. Choose Zimbabwe as your shipping country and select DHL Express — Zimbabwe (tracked door-to-door).

DHL Express is a longstanding international courier with tracking and customs support. Our R1,200 checkout shipping charge is a Love The Look fee, not a verified DHL quote. International transit times vary; preparation times above are additional. Zimbabwe import duties, taxes or customs/handling charges may apply at the recipient's cost unless specifically stated as prepaid. We will contact you before dispatch if a shipping exception arises.

Learn about Zimbabwe delivery

Other international destinations and shipping charges are displayed at checkout. International transit and customs times vary by country.

Delivery dates are estimates rather than guarantees. Tracking details are provided when available after your order is dispatched.

For changes, returns and exchanges, use Log a Return or Exchange. For help, WhatsApp 060 286 5218.